Our Specialities

Web Hosting Technical Support

Every Customer Interaction Is An Opportunity To Impress On Your Behalf

Customers want fast appropriate actions and clear explanations delivered with a human touch. Our mission is to give your customers that experience every time they interact with your business and we reply on your behalf.

Our web hosting technical support team provide a flexible high-quality service that is tailored to your needs but typically covers:

  • Investigating and responding to your customers' technical support inquiries on your behalf;
  • Performing system administration tasks such as server upgrades, backup management and site migrations;
  • Monitoring your servers and logs to detect performance and/or security issues;
  • Emergency response including liaising with your data center (with your consent);
  • Undertaking research into emerging issues for your operating system and other relevant technologies;
  • Contributing to your business through other ad hoc technical tasks that you assign.
Linux System Administrators

Safe Hands: Certified Linux System Administrators For Your Level III to IV Needs

Every one of our Linux system administrators has been certified through either Red Hat or the Linux Foundation and most have years and years of hands-on experience maintaing Linux server farms.

We'll tailor our service to your needs, but common tasks carried out by our Linux system administrators include:

  • Software installations, configuration, upgrades, monitoring and maintenance;
  • Troubleshooting escalated server and technical support problems;
  • Change management including server migrations and transitioning to different server software;
  • Security hardening and penetration testing;
  • Data center liaison and technical support.
Windows system administrators

Smooth Sailing With Microsoft-Certified System Administrators

Our Windows system administrators blend hefty hands-on experience with Microsoft certification and a customer-centric touch. We'll mould our service to your requirements. Examples of the kinds of tasks we can handle for you include:

  • Software installations, configuration, upgrades, monitoring and maintenance;
  • Troubleshooting escalated server and technical support problems;
  • Active Directory management and maintenance;
  • Security hardening and penetration testing;
  • Data center liaison and technical support.
Cloud Administrators

Maintaining Your Cloud Presence Can Be Quite A Chore

Who better to do it for you than affordable certified cloud administrators with years of hands-on experience? Our cloud administrators for Amazon Web Services (AWS), Microsoft Azure and Google Cloud Platform can handle tasks like:

  • User, group and role management including permissions management;
  • Activation and configuration of various cloud services;
  • Cost monitoring and minimization;
  • Technical support to your user base;
  • Troubleshooting technical problems;
  • Backup management and much more.

VN AT A GLANCE

Vanilla Networks is an established company you can depend on.

Year Established

2003

Service delivered

Over 5 million hours

Satisfied customers

Over 1,000

Total projects

Over 10,000

Average experience of staff

9.6 years

Development centres in India

3

Parent company location

Australia

Clients with us > 5 years

73%

How To Get Started

1. Tell Us About Your Needs

This first step is to contact us so that we can get a full understanding of your needs. That will help us identify the appropriate system administrator(s) to deliver service to you.

2. Try Our Service

After our initial discussion with you, we can arrange a one-week obligation-free trial of our service. No payment is required.

3. Proceed Only If Delighted

After the trial, you decide whether you want to go ahead and work with our system administrators. If you wish to proceed, simply remit your first payment.

Contact Us
  • Head Office
    Thiruvananthapuram
    Nila Building, Technopark Campus, 695-581